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Return Policy

MeTV’s return policy varies based on the product ordered (1) Svengoolie and MeTV logo items; (2) Action Figures; and (3) All other apparel items. Please see the appropriate policy below.

(1) RETURN POLICY FOR CUSTOMERS PURCHASING SVENGOOLIE and/or MeTV logo items from the MeTV Store

MeTV logo items include MeTV FM, Watch Me and Memorable Entertainment Television merchandise.

Svengoolie and MeTV logo items may be returned within 30 days after the date they are shipped for a refund. A full refund excluding shipping fees will be made after the returned item(s) is received and processed. After the returned item(s) is received, a credit will be issued back to the credit card used to purchase the item. All items returned must contain all original materials, and apparel items will only be eligible for a refund when returned unworn and unwashed. All items must be returned in re-sellable condition, or will be subject to a damage fee. Any items not received must be reported to the MeTV Store within 90 days of purchase. 

To begin a return, please email store@metv.com with your order number and reason for your return. Qualified returns will be provided instructions.

(2) RETURN POLICY FOR CUSTOMERS PURCHASING ACTION FIGURES FROM THE METV STORE

Any Action Figures returns must be made within 30 days of the day you receive the package. Customers may mail back any unwanted/incorrect item(s) for an exchange or refund to:

Figures Toy Company
12826 Commodity Place
Tampa, FL 33626

Please include a brief note instructing Figures Toy Company what you would like to do (refund, exchange, etc). Any items not received must be reported to the MeTV Store within 90 days of purchase. 

(3) RETURN POLICY FOR CUSTOMERS PURCHASING ALL OTHER APPAREL ITEMS NOT INCLUDED ABOVE (CLASSIC TELEVISION SHOWS, BANDS, BRANDS AND CELEBRITY APPAREL)

Apparel with classic television shows, bands, brands, and celebrities (items that do not fall into the MeTV logo, Svengoolie or Action Figure categories) may be returned within 30 days after the date they are shipped for a refund for the following reasons only.

  • The customer receives a different item than specified in the order.
  • The item has a printed or material flaw; picture documentation is required.

 

MeTV WILL ONLY ACCEPT returns on the above specified items that do not meet the requirements of the purchase order:

 

A full refund excluding shipping fees will be made after the returned item(s) is received and processed. After the returned item(s) is received, a credit will be issued back to the credit card used to purchase the item. All items returned must contain all original materials, and apparel items will only be eligible for a refund when returned unworn and unwashed. Any items not received must be reported to the MeTV Store within 90 days of purchase.  

To begin a return, please email store@metv.com with your order number and reason for your return. Qualified returns will be provided instructions.

MeTV will NOT ACCEPT returns of the above specified items for the following reasons:

  • The customer does not like the print.
  • The customer does not like the base item color.
  • The customer wants a different size.
  • The customer notices a vinegar smell on the product. This is part of the DTG print process and will disappear after the first time the shirt is washed.
  • The shipment did not arrive on time.

All items must be returned in re-sellable condition, or will be subject to a damage fee.