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MeTV Mall Return Policy

MeTV Mall’s return policy varies based on the product ordered. Please refer to the below return policies by product vendor. We ask that you please do not return any items without first contacting us at store@metv.com for return instructions. Returns may need to be shipped to an address different than the return address on the original shipping label. We do not offer exchanges.

For the holiday season, the MeTV Mall will extend our timeframe for returns. Beginning November 15, 2024, any products purchased in the MeTV Mall that meet our return policy requirements, will be accepted for return until January 15, 2025.

(1) Vendor Return Policy for MeTV Originals, MeTV Limited, MeTV Custom Classics, MeTV Custom Brands, MeTV Custom Products, MeTV Figures, MeTV Entertainment, Toynk, and MeTV Printed Products

Items with a vendor name of MeTV Originals, MeTV Limited, MeTV Custom Classics, MeTV Custom Brands, MeTV Custom Products, MeTV Figures, MeTV Entertainment, Toynk, and MeTV Printed Products may be returned within 30 days after the date they are shipped for a refund. A full refund excluding shipping fees will be made after the returned item(s) is received and processed. After the returned item(s) is received, a credit will be issued back to the credit card used to purchase the item. All items returned must contain all original materials, and apparel items will only be eligible for a refund when returned unworn and unwashed. All items must be returned in re-sellable condition, or will be subject to a damage fee. Any items not received must be reported to the MeTV Store within 90 days of purchase. Damaged items must be reported within 30 days of delivery. 

To begin a return, please email store@metv.com with your order number and reason for your return. Qualified returns will be provided instructions.

(2) Vendor Return Policy for Victrola, Studebaker, and Jensen

Victrola, Studebaker, or Jensen brand products are not eligible for a return unless the item arrives damaged or defective. If your item arrives damaged or defective, please email store@metv.com for assistance. Damaged items must be reported within 30 days of delivery.